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Does this sound familiar? A user needs to launch an online meeting with a customer. They open a browser, navigate to their preferred meeting technology, login, create a meeting room, copy the url, open up their email client, create a new email, paste in the url, send the email, the customer receives it and clicks the link, user has to talk customer through logging in (customer most likely has to install software too), meeting ends and the user finally has to navigate back to Salesforce.com to document the meeting.
We do things a little different around here. Using Adobe Connect, which requires no software download for participants to attend, Connect Your Reps reduces the 12 steps outlined above down to 1 simple step. Click a button within a contact record inside Salesforce and users instantly launch an online meeting session. When the meeting is over, it is automatically documented in the contact record, including date and time stamps and total meeting duration.
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Sales managers and support team managers will love Connect Your Reps. Managers now have instant access to real-time and accurate metrics on how their teams utilize online meetings. Monitor sales activity and performance to ensure success metrics are attained, allowing for more accurate forecasting and resource allocation.
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